Provides inbound & outbound calls for telemarketing & telesales with facilities: 01 Call Center in HCMC, 1 Call Center in Hanoi and 200 Agents
CRM Strategy & Communications CRM and/or Loyalty Platform Development Program Operations & Management Analytics & Reporting Program Identity
CRM system full design and deployment, Full software and web based application development including conceptual, design, development, test and maintenance, IT hardware servers installation, deployment and integration, IT PBX voice server development and maintenance, Digital marketing website design and implementation
Database creation & List sourcing Access to our own database of high net worth individuals in HCMC and Hanoi Database cleaning, housing and management SMS & eDM campaign dispatch Analytics and response performance reporting
Laser printing of letters and labels; Direct mail pack collation Post office services: mail dispatch and delivery Registration based mail delivery; direct mail delivered by messengers We are the largest private mailing agency in Vietnam with mailing fulfillment exceeding over 1.5 million per year, and growing
Pivotal has the capability to perform a variety of field work functions for clients: Sampling at Office building, shopping center, Super market, apartments, mystery Shopper, Activation, Customer Service in marketing campaigns: on & off-line
Welcome to Pivotal Vietnam. Pivotal is one of Vietnam’s leading call center, direct mailing & database generation facilities, with the capability to support to companies across the Country. Established in August 2005, Pivotal has facilities in both Ho Chi Minh City and Hanoi, with plans to expand into other urban centers such in the future.
Pivotal was established in response to increasing demand for a range of different telecommunication and mailing services. As a direct result of Vietnam’s increased economic and social development, consumers are becoming increasingly mature and confident in their purchasing power and decision making. This in turn places more emphasis on companies operating here to maximise their sales opportunities, as well as allowing them to forge links with their consumer bases, (both current and potential), in ways that simply weren’t possible five or ten years ago.
Pivotal’s capabilities can be employed by companies from all parts of the spectrum of industry. Initially established to focus on supporting the marketing strategies of some of the biggest companies in the Region, a diversified portfolio of services now allows for a much greater variety of partnership possibilities, the full extent of which is detailed across this site.
Field Marketing Team